Thursday, November 30, 2006

Excellent Customer Service!

As a counterpoint to the post below, about a year ago I bought a "Jimi" for Dar and one for me.

What's a "Jimi," you ask?



It's a slim wallet that I carry in my front pocket. Being a "Bodywork" kind of guy, I took my wallet out of my back pocket years ago - saves one from back pain...really!

I was reading an article on wallets on "43 folders" and realized I was carrying way too much stuff. People were raving over this "Jimi" thing. I bought one, and loved it.

Then, a hinge broke. I loved it so much I taped it together with duck tape! Dar's is perfect - looks new. Hmm.

A week or so ago I got an e-mail from the company, mentioning a new Jimi. I went to the site and while browsing around, saw that they'd tested the hinges and they worked 1,000,000 times!

I wrote to the president. I told him how much I liked his product, about the hinge failure, and about how I was going to order a replacement - and that Dar's is perfect after a year (she loves hers too!)

I got a reply from the president of the company. He indicated that occasionally there is a bubble or speck in the re-cycled plastic they use. He then indicated he'd sent me a replacement.

Now, this product is guaranteed, but not for a year. I was impressed!

My new Jimi arrived yesterday.

I love this wallet, and the company!

Go buy one!

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